BONUS: Read the monthly customer success report how-to guide.

Monthly Customer Success Report Template

Used 2056 times | Updated May 15, 2024

The monthly customer success report helps your team improve product onboarding and engagement by tracking important engagement analytics. Use the CS report to analyze ongoing client success efforts and make more informed business decisions.

Create a visually-rich report to monitor customer success initiatives and communicate findings with managers, executives and other important stakeholders.
Analyze conversion rate, churn, recurring revenue, customer lifetime value and campaign success.
Improve onboarding and engagement in your product with data-driven course corrections.

Use This Template

Xtensio is your team space for beautiful living documents.
Create, manage and share business collateral, easily.
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Use This Template

Xtensio is your team space for beautiful living documents.
Create, manage and share business collateral, easily.
Join the 375,214 changemakers.

The digital brochure is used to advertise brands, products, and services. Basically, it’s a digital version of your product catalog. Digital brochures have many key benefits that businesses can engage by tracking important engagement analytics. Use the CS report to analyze ongoing client success efforts and make more informed business decisions.

Create a visually-rich report to monitor customer success initiatives and communicate findings with managers, executives and other important stakeholders.
Analyze conversion rate, churn, recurring revenue, customer lifetime value, and campaign success.
Improve onboarding and engagement in your product with data-driven course corrections.

BONUS: Read the monthly customer success report how-to guide.

Reporting Customer Success

How to create a customer success report with Xtensio

Click and start editing, no account or credit card required.
Follow along with the instructional report details. Add charts, graphs, images, and videos to customize the template and make it your own. Drag & drop. Resize. It’s the easiest editor ever.

Customize everything in the customer success report template to match your brand.
Define your style guide. Add your (or your client’s) brand fonts and colors. You can even pull colors directly from a website to easily brand your client success reports and more.

Work on your reporting together on the cloud.
Add colleagues (or clients) to collaborate on the client report template. Changes automatically save and sync across all devices, in real-time.

Share a link. Present a slideshow. Embed. Download a PDF/PNG.
The CS report template seamlessly adapts to your workflow. No more jumping from tool-to-tool to design different types of deliverables.

Reuse and repurpose.
Save your own custom customer success report templates. Or copy and merge into other documents.

Follow along step-by-step with the monthly customer success report how-to guide.

What is customer success reporting?

Reporting helps your customer service, support and success team improve onboarding and engagement in your product by tracking important engagement analytics. Keeping track of success strategies and engagement metrics helps subscription service and SaaS companies make more informed business decisions that lead to happier customers.

How do I write a monthly CS report?

The customer service team and customer success team uses this report to make sure customers are happy to use their product. Look into your marketing automation platform, customer success platform and internal data to find metrics that lead to understanding how your campaigns, customer support and other success efforts are performing. Explain what the CS team has done this month towards reaching established metrics and KPIs.

In customer success tracking, you’ll want to analyze the following metrics:

Customer service and account escalation data. How do your response and resolution time affect customer satisfaction?
Customer onboarding and engagement rate. Are users reaching your onboarding milestones? How long is it taking new users to find value in your product? Look at feature usage, onboarding completion and session time.
Renewals and client churn rate. When is a client in churn danger? Who are possible churn candidates? What does this data tell you about the stickiness of your product?
MRR expansion rate. What are you doing to nurture and grow existing customers? How many upgrades and expansions did you have this month?
Customer health score. Formulate your score based on factors such as usage frequency, product stickiness, ticket volume per user, product adoption, quality of relationship with a customer, response time to the first request, average logging frequency and more.
Customer advocacy. Determine your monthly NET promoter score and document any case studies and testimonials.